Privacy Policy

Your privacy matters to us

At TruMix, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

When you interact with us, we may collect the following types of information:

  • Personal details such as your name, email address, phone number, and shipping/billing address when you place an order.
  • Payment information (processed securely by our payment partners, we do not store your card details).
  • Website usage data like your IP address, browser type, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders.
  • Communicate with you about your purchase, offers, or updates.
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory requirements.

3. Sharing of Information

  • We do not sell, rent, or trade your personal information to third parties.
  • We may share your details with trusted service providers (e.g., courier partners, payment gateways) only to fulfill your order.
  • In case of legal obligations, we may disclose your information to comply with applicable laws.

4. Cookies & Tracking

  • Our website may use cookies to enhance your browsing experience.
  • Cookies help us remember your preferences and understand how you interact with our site.
  • You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

  • We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
  • However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and update your personal details.
  • Request deletion of your information (unless required by law to retain it).
  • Opt out of marketing emails by clicking the “unsubscribe” link in our communications.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our website will mean you accept the updated policy.

8. Contact Us

If you have questions about our Privacy Policy or how your data is handled, please contact us:

Location: RH 2, Sonarpur, South 24 Parganas, Kolkata, West Bengal

Email: crestoncpl@gmail.com, pratikccpl@gmail.com

Additional Privacy Commitments

  • We follow reasonable security practices and procedures to protect any personal information you share with us.
  • We collect, store, process, and transmit customer data only for legitimate business purposes and in line with applicable Indian laws.
  • We maintain a clear and transparent Privacy Policy to inform customers how their personal data is handled.
  • We are committed to safeguarding your personal information and ensuring it is not misused, disclosed, or accessed without authorization.
  • By using our website and services, you acknowledge and consent to our practices in line with these legal requirements.